Clyk Helps Carehome Thrive During Pandemic

A valued client since June 2020, exemplifies Clyk's dedication to supporting organisations in the healthcare sector. We began our partnership by managing their initial setup of 9 devices, and over the past four years, that number has grown to 18.

The Challenge:

The care home was struggling with outdated IT infrastructure, including aging servers, limited remote work capabilities, and unreliable email delivery. These issues hindered efficiency and communication, especially during the challenges of COVID-19.

The Solution:

Clyk devised a remote solution to address their needs without on-site visits due to COVID-19 restrictions.

Cloud Migration: Clyk migrated the care home's systems to secure cloud based platforms, enabling full remote work for the leadership team and improved data accessibility.
Remote Support: Clyk onboarded all devices onto their managed service platform and offered a comprehensive support desk for any IT issues.
User Training: To ensure successful adoption, Clyk provided training for staff at all skill levels, from those administering medication to those handling marketing and online communication.

The Impact:

Improved Efficiency: Data accessibility through the cloud significantly enhanced operational efficiency.
Enhanced Communication: Reliable communication channels facilitated smoother operations and resident care.
Increased Security: Centralised and secure data storage ensures improved data protection.
Empowered Staff: Training and support empowered staff at all levels to utilise the new systems effectively.

Other Projects: Based on the needs of the care home to improvetheir efficiency.

Network Upgrade: Clyk completed a network infrastructure project to support a modern tablet-based medication dispensing system, requiring upgrades to hardware and the building itself.
Feedback System: Clyk implemented a system to electronically capture feedback from doctors, nurses, residents, and families, allowing the care home to analyse trends and continuously improve.

Future Plans:

Clyk continues to serve as the care home's IT department, managing all technology and connectivity needs. They trust us to provide the best knowledge, support, hardware, and software for their business. We have a great partnership which will last for years to come.

Conclusion:

Clyk's remote solution successfully addressed the care home's IT challenges during the pandemic, promoting efficient operations, improved communication, and enhanced resident care. The ongoing partnership ensures continuous support and future growth.